FEBRUARY 2019 – ROCKSTAR OF THE MONTH
At Delegate Solutions, we believe our greatest assets are our Team Members.
They have all come to us with executive level experience, a love of helping others succeed and an innate affinity for our methodology.
Our process is simple: Our Leadership team nominates one team member who has really raised the bar for excellence in client satisfaction and diligence in following our internal processes over the past month. Next, our entire team gets to nominate one of their peers for their embodiment of our core values (as outlined in our manifesto). While every member of our team is outstanding, we are proud to publicly honor them individually each month for their exceptional qualities.
Leadership Nominated Rockstar is:
Why she’s chosen:
Joanne is this month’s Leadership choice for Rockstar! Our Leadership team nominated Joanne because while we have added new responsibilities to her plate, she has continued to exceed our expectations in every case. She has a natural ability to come up with insightful and thoughtful ways of anticipating client needs and serving as a seasoned sounding board for both our clients and her teammates.
One client shared: ”I must say that I realized how my quick-start mind tends to work in a very non-linear way and I can be quite confusing ... well, Joanne manages to understand me and bring me back to the point.”
She exemplifies our core values and wrote the book on Remaining Calm Under Pressure while going above and beyond - every day. She is able to dig into processes and separate the nonsense from the actual process. We’re so grateful to have her on our team! xoxo Joanne
Peer Nominated Rockstar is:
Why she’s chosen:
Dana is this month’s Peer Nominee for RockStar. She has brought so much talent, caring, and skill to our team. As one team-mate says, “She is such a great mentor!”
We’re so grateful to have her on our team. XOXO Dana
How we select our Rockstar:
One member is chosen by the Leadership Team based on their:
1-Contribution to our Shared Learning
2-Attention to detail with our internal reporting process
3-Support with new team members
4-Attendance at our weekly team meetings and Monthly Training
And the 2nd ROCK STAR is chosen by their peers
Because of their demonstrated connection to at least one of our core values —
• Operate with honesty and integrity
• Proactively seek ways to create value for our clients
• Act as generous, friendly, resourceful problem solvers
• Create a wow experience for our clients
• Remain goals-focused honoring our commitments