FREQUENTLY ASKED QUESTIONS

• How is Delegate’s service different than other resources in the Fractional Assistant world?

  Imagine a support system where you never have to rely on a single person to cover your needs. With Delegate, our US based team-based approach designed with redundancy, so as you grow, you’ll never have to worry about finding, managing, or training a support resource again.

  Delegate doesn’t just give you tasks to hand off—we provide a consultative approach to make delegation easy and effective. Unlike a traditional Assistant, where you’re left to manage every detail, we handle the delegation process for you. By focusing on your unique goals, we identify the leverage points that bring the most return on your investment.

  With accountability as our foundation, Delegate provides you and your team with reliable, proactive support. Each week, we work to keep you focused on what matters most, helping you and your team stay on track to achieve your highest-priority goals.

• How does the arrangement work?

  We are the last stop on your delegation journey.  When you work with us as an Executive Virtual Assistant client, you get the consistency and dependability of working together in a retainer agreement. This is perfect if you have an ongoing, monthly need for support, especially for recurring tasks that require regular (often daily) attention. Retainer clients commit to a specific number of hours each month—starting at 25 hours (about an hour a day).  You’re not locked in to using an hour each day, the team will flex with you around what your needs are that month.  You can expect that they will “touch” your account about 3x across the business day, so that you get the effect of all day coverage in a fractional arrangement.

  If you’re unsure of how much support you’ll need, our discovery process will help you figure out the right volume for your business.  

• Will your team adopt my branded email?

  Absolutely. This is a common part of how we work with clients—it’s all about supporting you seamlessly within your network of relationships and tools. Just a note, while we help set up this type of email integration, Delegate isn’t responsible for any expenses involved in the setup process.

• What days and hours can I expect my dedicated team to be available?

  Delegate Solutions operates during standard business hours, Monday through Friday, 9am-5pm EST, based on our team’s location. While you’re welcome to reach out to your dedicated team members at any time, please note that if it's after hours, they’ll respond promptly on the next business day. We encourage both our team and clients to take evenings and weekends to recharge and spend quality time with family and friends.

• Does Delegate Solutions observe major U.S. holidays?

  We do! Delegate Solutions closes on the following days so our team can take a free day.

  *Additionally, we support and encourage our team members to observe major holidays that are important to their cultural and religious backgrounds.

• What types of clients and industries do you support?

  At Delegate, we specialize in strategic executive support for established entrepreneurs, executives, and their teams across various industries. Our ideal clients are those who recognize the leverage and ROI that effective delegation brings and who have a clear vision for their goals and what they want to achieve.

  *In most cases, we currently do not support the Wealth Management/Financial Advisory industry due to compliance challenges.

  *We Currently Support Clients in North America Only

• What exactly can you help me with?

  We don’t believe in one-size-fits-all solutions. Every service program we design is custom-built to meet your unique needs and aspirations. As expert level “goals-focused delegation strategists,” we don’t just help you offload tasks—you’ll gain a trusted partner to create leverage strategies aligned with your vision, PLUS we will tackle the tasks you don’t have time for.

  Our approach evolves as your needs change, ensuring seamless alignment with your goals every step of the way.

  What can we take off your plate?
  Some of our most sought-after services include:

  • Business Automations: Streamline operations, better manage accountabilities and save time.
  • Complex Scheduling: Keep your time protected and organized allowing you to focus on your most impactful work.
  • Travel Planning: Enjoy stress-free trips with every detail managed.
  • Directed Research: Gain insights on everything from finding the best price on the next office printer to tracking down all of the details to execute your next sales strategy.
  • Inbox Management: Whether you're just trying to cut down on spam, or need your inbox organized and actioned across the day, letting go of your inbox is a needle-mover to save time and energy.
  • Project & Contact Management: Stay organized and on track with key projects and relationships.
  • Expense Tracking & Reporting: Know where every dollar goes and make more informed decisions in real time.
  • Personal Tasks: We focus on whole-person delegation, and help with everything from signing up the kids for soccer, to making your next dentist appointment or coordinating with the roofer.

   

  We’re always ahead of the curve with the latest tech and AI innovations. You can count on us to recommend and implement cutting-edge tools that saves everyone time.

  Click here for a more robust of sample tasks we can help with by category. 

• What services does Delegate NOT offer?

  Think of Delegate as the execution arm for your ideas. We focus exclusively on delegation strategy and best practices for executive support. While we don’t handle creative tasks like copywriting, web design, graphic design, sales and marketing calls, or bookkeeping, we can help you execute on these ideas and create repeatable processes around them.

  If you need assistance in areas outside our offerings, we’re happy to recommend trusted experts or vet new options that fit your needs perfectly.

• I want more than just great service but someone that keeps a similar culture as me. What makes Delegate tick as a company?

  At Delegate Solutions, you get more than just support—you get a team that’s dedicated to understanding you and your business. Every member of our team is trained and guided to not only master their role but to seamlessly integrate with your way of working. From day one, they take the time to learn your preferences, values, and vision, ensuring they genuinely understand your culture.

  
  You deserve a partner who fits in naturally, not just as a service provider but as an extension of your team. Our people are carefully selected and trained to adapt to your style, communicate in your voice, and anticipate your needs, all while staying true to your values.

  
  At Delegate, it’s not just about getting things done—it’s about doing them your way, with people who genuinely care about your success and are fully aligned with your culture. That’s what makes us tick—empowering you to grow your business without compromising who you are.